|
Wait listed telescopes are manufactured for the customer; there is a significant investment for every telescope we begin. In order to get on the wait list, customers place an order and pay a minimal deposit. When an order is placed, then canceled, the project moves into a cost over-run situation, as expensive glass and other parts were already ordered and paid for. So make sure you want the telescope before you order as we cannot refund deposits.
Quality is our number one priority. We make our "best guess" estimate as to approximate delivery dates, but since we will not compromise quality, since each item is made individually, waiting periods may be shorter or longer than we estimate. Customers are advised that time is not of the essence; estimates are only that. On average, we meet estimated delivery dates, but component delays or glass melding issues (which are time consuming to resolve), are generally out of our control. For these reasons, you should not get on a wait list if you are in a hurry or cannot wait longer than the original time estimate.
|